LPIA Guests Rank Airport as Best in the Region

NASSAU, BAHAMAS – Airports Council International (ACI) named Lynden Pindling International Airport (LPIA) the 2024 Best Airport in the Latin America & Caribbean region for airports serving 2-5 million guests. The recognition is based solely on ASQ surveys conducted at more than 400 airports worldwide. 

“We are humbled and honored that our guests have given us this recognition. The award reflects the entire LPIA community’s commitment to delivering a positive experience even with the challenges faced in airport operations,” said Vernice Walkine, President & CEO of Nassau Airport Development Company (NAD).

She continued: “This acknowledgement speaks to the hard work of our employees, airline partners, concessionaires, and key stakeholders who come together every day to ensure we provide the most seamless and enjoyable travel experience possible. While we celebrate this achievement, we recognize that our journey is ongoing. There is more work to be done, particularly as we work towards our goal of achieving a 5-star rating.”

Justin Erbacci, Director General of ACI World, commended the team from Nassau on their accomplishment. “Congratulations to the entire team at LPIA for your remarkable achievement in the Airport Service Quality (ASQ) Awards. Your airport is one of the best airports globally for customer experience—as chosen by passengers themselves. Keep raising the standards.”

The ACI ASQ initiative is the only global benchmarking program measuring guest satisfaction throughout the travel process. The 2024 results highlight LPIA’s ongoing commitment to delivering world-class service while continually striving to enhance the travel experience for guests and residents alike.

Walkine encouraged airport partners to remain focused on key areas for growth and improvement. “This recognition motivates us to keep pushing forward,” she said. “Today, we pause torecognize the collective efforts that have contributed to this success and to continue to push for excellence in airport service and operations here at LPIA.”